Returns & Cancellations

For help with an existing purchase, contact service@trust-prompt.com with your order number and a description of the issue.

Contact us before sending a parcel

Ask for the instructions relevant to your order. A supplier may have a different returns process; please do not assume a supplier’s dispatch address accepts returns.

Provided parcel return address

Media Train OÜ / Linda & Luna
Urbanizacion Colinas de la Duquesa Fase 2
Portal 2, Piso -2
29692 Manilva, Malaga, Spain

This is the provided parcel-return address, not the company’s registered business address.

New collection terms

The applicable cancellation process, return period, return costs and exceptions for the new catalogue must be finalised before orders open. This page does not remove any statutory rights that apply to an existing purchase.